Frequently Asked Question
If you can't find the answer to your question below, feel free to contact me at any time!
How it works?
- Upload a bike photo. See Photo Guide first!
- Approve your art. Your 100% custom hand-drawn bike illustration will be ready in 2-3 days for approval.
- Receive your products. Sit back or go for a ride and give us a few days to make and ship your products.
Can you include logos and branding?
Some logos and branding may be included in the digital illustration. However to avoid copyright issues with the big bike brands and their teams of lawyers I can not include their branding and logos on any physical products produced and sold by me here at Stand Out Bikes. Therefore there will be no third-party branding, names, logos on any custom products including T-shirts, hoodies, posters, and stickers.
Do you have a satisfaction guarantee?
Yes! If you aren’t 100% happy with your Stand Out Bikes purchase, me and my production partners will work with you to make it right.
Send me an email at firstname.lastname@example.org for more information.
Can you draw BMX or Road Bikes?
Yes, I can!
Do multiple items ship separately?
If you order multiple different items, some of them might! We ship items separately because I have different print partners AND want to ensure you get your order quickly.
How can I track my order?
After we have shipped your products you will receive a tracking number. You can track your order HERE!
My tracking link is not working!
No worries! Send me an email so I can track your shipment.
Do you ship anywhere?
Products can be shipped to over 90 countries worldwide, please see the full list of countries we ship HERE! International shipping will be calculated at checkout.
Do I have to pay any customs fees if I live outside the USA?
Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.
Can I edit my order after it was made?
All changes must be made to an order within 2 hours after the time which it was placed. Keep in mind that I start working on your custom illustration right after your purchase! Any adjustment after 2 hours is not promised.
If you would like to cancel an order, you can do so in the first 2 hours. Anything thereafter will require a $10 art fee because I've already started working on your order. If you send me an email but don’t receive a reply within 30 minutes, don’t worry. I’ll get back to you and honor the timestamp on the email.
When do I get my digital art file?
If you purchased the art file(s) for your order, it will be available to download within few hours after you confirm the artwork proof. I will email you the files.
Will my photo upload work?
I highly recommend photos in sunny or bright light so we can catch every detail of your bike. Please see Photo Guide for more information. You will also have to include information about your bike's brand, model and year so I can check some details if necessary.
Do you do proofs prior to shipment?
Yes! When the art is done, usually it takes 1-2 days, I’ll have you approve it so I can forward your order to my production partners for production and shipping of your custom products.
How much is the shipping?
Shipping costs may vary depending on your location and products you have ordered. The easiest way to see your shipping costs is to add the products to the cart and follow the checkout process where shipping costs will be calculated.
How long until my order arrives?
Depending on where you live it may take up 7-15 business days after you have confirmed the artwork and we have made your products. All together from placing the order and uploading your bike photo until receiving your order it may take 12 to 21 days in total.
What if I received my order and it's damaged?
Don't worry, please take multiple photos showing the damage and send me a message to email@example.com I will look into this and inform my production partners regarding this issue and if the damage was caused by a third party or delivery services we will send you a new order.
What if I received my order but it's the wrong size, color or design?
Please take multiple good quality photos showing what's wrong and send me a message to firstname.lastname@example.org, if the mistake was made by us during the fulfillment process we will send you a new product.
What if I received my order but want to change it?
Unfortunately, because each of my products are custom made to order. I can not change it. But I might be able to offer a different solution so please send me a message to email@example.com
Can I get a refund?
Because of the custom nature of my products and services I can't issue a refund, however, I might be able to offer a different solution so please contact me via email firstname.lastname@example.org
Can I speak with the manager?
No, Karen! You can't!