Due to the customized nature of all of the products we produce at Stand Out Bikes, we cannot offer refunds. Your artwork is designed with care and is entirely personal to you.
If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always endeavor to make sure you're happy with the final product. We will make things right for you!
If you received the wrong product, and incorrect size or print, or your product was damaged in transit, we will, of course, replace it. Please let us know within 48 hours of receiving your order in this case.
If you have placed an order recently and have changed your mind, you can cancel your order within 2 hours. If you would like to cancel an order, you can do so in the first 2 hours. If 2 hours have passed, the cancellation will be granted at our discretion. The reason for this is that we often begin work as soon as you have placed your order. If you send us an email but don’t receive a reply within 30 minutes, don’t worry. We’ll get back to you and honor the time stamp on the email.
Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our Photo Guide, we cannot offer any solution. It's your responsibility to submit a high-quality photo that adheres to our submission guidelines. Low-quality photos will result in low-quality artwork. We do allow for notes to be added to orders in case you have anything to let us know about. However, we can't guarantee that special requests will be adhered to.
Please note that all examples on site were made from high quality, high-resolution photos. Blurry, low-quality photos will not allow us to produce the high-quality finish you see on site.
If you have more question please feel free to contact us!